Refunds & Cancellations

Return, Refund and Cancellation Policy

Marzipan Media operates the following policy for Returns, Refunds and Cancellations. Please read this policy carefully. 

Marzipan Media is a trading name of GMS (Recordings) Ltd, headquartered at Kinneil House, Kirk Entry, Polmont, Stirlingshire, FK2 0QS, UK. 

Digital Service 

Marzipan Media is a digital service and as such cannot be returned. All users are offered a 30 day free trial of the service, after which you will be charged for a month of the service. It is expected that this period will allow you to identify any issues or difficulties in downloading, installing or running the service software, or in using the online portal and other parts of the service. We ask that you contact us for assistance with any such issues, during your free trial, and we will endeavor to solve these with you. 

Cancellation 

If your issues cannot be resolved, or if you do not wish to continue with the service for any reason, please email us on cancel@marzipanmedia.com, with notification of your desire to cancel. If you do not receive a reply to your email within 2 working days, please phone us to confirm receipt. If you issue cancellation notice within the last 2 working days of your free trial, or within 2 working days of any subsequent billing date, you may still be charged for the next month of service, but we will issue a refund in this case. 

Contact Us 

If you have any questions about our Returns, Refunds and Cancellations Policy, please contact us: 
By phone number: +44 (0) 1324 711011 
By email: info@marzipanmedia.com